Quick Checks

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1. Power & Basic Operation

• Make sure the unit is powered on

• Check the outlet and breaker if the unit won’t turn on

• Confirm the display is active and responsive​

 

2. Water Supply (if applicable)

• Check that the water reservoir is filled to the correct level

• Make sure you’re using the recommended type of water

• Inspect for any obvious leaks or empty tanks

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3. Door & Seal

• Confirm the door is fully closed and latched

• Check the door gasket for debris, damage, or misalignment

• A poor seal can prevent cycles from completing

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4. Error Messages or Alarms

• Look for any error codes on the display

• Note the code or message—this helps speed up troubleshooting

• Some issues may require a reset, others need service

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5. Recent Changes

• Has anything changed recently?

  • New staff using the unit

  • Different water source

  • Maintenance or cleaning performed

Small changes can sometimes cause unexpected issues.

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When to Call for Service

If the unit:

• won’t start a cycle

• won’t complete a cycle

• shows repeated error codes

• is leaking or making unusual noises

…it’s time to have it looked at.

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How We Can Help

We service common dental sterilizers including:

• Midmark

• Tuttnauer

• Statim

• Enbio

• and other major brands

Our goal is simple—get your sterilizer back up and running as quickly as possible.

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Need Help with Your Sterilizer?

If you’ve checked the basics and the issue continues, we’re here to help.

Call 320-248-7596